Privacy Policy
At LG Mechanical, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of personal information we collect, how we use it, and with whom we share it. It also explains how you can contact our Privacy Officer with inquiries or concerns, and how to exercise your rights under applicable privacy laws, including access and correction of your personal information.
Scope of This Privacy Policy
This Privacy Policy applies to customers (current, former, and prospective) and any individuals with whom LG Mechanical interacts, whether through services, website usage, or other business activities. It covers the following entities under the LG Mechanical umbrella, collectively referred to as “we,” “us,” or “our.”
We are committed to safeguarding your information in compliance with Canadian privacy laws, including:
- Personal Information Protection and Electronic Documents Act (PIPEDA)
- Personal Information Protection Acts of Alberta and British Columbia
- Act respecting the protection of personal information in Quebec
Information We Collect and Why
We collect personal information for the following purposes:
- Providing Services: To deliver and manage our products and services.
- Account Administration: For billing, collections, and support.
- Marketing: To share tailored offers and relevant updates about our services.
Types of Information Collected:
- Personal Details: Name, address, telephone number, email address, date of birth, and gender.
- Usage Information: How you interact with our products, website, and customer service.
- Payment Information: Banking and credit card details for processing payments.
- Technical Information: IP address, browser type, and online activity (via cookies).
Why We Collect This Information:
- To deliver personalized and efficient services.
- To improve customer experience and address inquiries.
- To tailor marketing content to your preferences (with your consent).
Cookies and Online Tracking
We use cookies and tracking technologies to:
- Enhance website functionality.
- Analyze user behavior for service improvements.
- Deliver tailored advertisements across online platforms.
You can manage or delete cookies through your browser settings. Note that opting out of cookies may affect your browsing experience.
Legal Grounds for Data Collection
We collect, use, and disclose personal information with your explicit or implied consent unless otherwise permitted by law. Consent may be given:
- Explicitly: By signing a consent form.
- Implied: By providing necessary information for services.
You may withdraw your consent at any time by contacting our Privacy Officer.
How We Share Your Information
We may share your personal information with:
- Service Providers: For analytics, marketing, and data processing purposes.
- Dealers and Vendors: To resolve inquiries or provide additional support.
- Credit Agencies: For credit-related purposes if applicable.
- Legal Authorities: When required by law, court orders, or legal investigations.
Some service providers may operate outside Canada, and their handling of your information will be subject to foreign laws.
Protecting Your Personal Information
We employ a range of security measures to safeguard your personal information, including:
- Training employees on privacy obligations.
- Administrative controls to restrict data access.
- Advanced encryption and firewall technologies.
- Physical security measures at our facilities.
While we strive to protect your data, no system can guarantee complete security.
Data Retention
We retain your personal information:
- For as long as needed to provide our services.
- As required by law or professional standards.
- In alignment with internal retention policies.
Backup copies of personal data will be securely destroyed in accordance with our policies.
Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request corrections to inaccurate or incomplete information.
- Withdraw your consent for specific data uses.
To exercise these rights, contact our Privacy Officer using the information below.
Contact Us
If you have questions, concerns, or wish to exercise your privacy rights, please contact:
Privacy Officer
LG Mechanical
[Insert Mailing Address]
Email: [Insert Email Address]
We will respond to access requests within 30 days in most cases.
Complaints
If you are unsatisfied with how we’ve handled your personal information, you may contact the applicable privacy regulator in your jurisdiction. Our Privacy Officer can direct you to the appropriate authority.
Policy Updates
This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. We encourage you to review it regularly.
Last Updated: 11/12/2024
